Service Management

Service is a way of providing value to the client by enabling him to achieve the expected results without incurring direct costs and risks.

For Service Management we use elements of the ITIL library.


Service Management in general is building a Services Catalog and legal agreements in such a way that the target customer is assured of receiving the expected results, and the service provider can cover all the direct costs of providing services including risk management. Of course the cost is than being transfered to the service fees.  Once it is done, the next step is to build mechanisms for service improvement, thanks to which the economic efficiency and stability of the services provided will increase.

Service management increases not only the efficiency of the company, but also contributes to a significant increase in customer satisfaction.